Website policies

Our Cookie Policy

This Cookie Policy describes how we use cookies and similar technologies to provide, improve, promote and protect this website. 

Cookies. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies for the following purposes:

Authentication, Personalisation And Security. Cookies help us verify your account and device and determine when you’re logged in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.  

Performance And Analytics. Cookies help us analyse how our website is being accessed and used. For example, we use cookies to provide insight regarding our website's performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.

Third Parties. Third Party Services may use cookies to help you sign into their services from our website. We also use third party cookies for Google Analytics to further assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use our website. 

If you have any comments or questions about this cookie policy, feel free to contact us on  info@letteringartstrust.org.uk.

Our Privacy and GDPR Policy

We collect and hold information only so that we can contact you to deal with your orders and enquiries and OCCASIONAL relevant marketing, we do not share your information with any 3rd party and our website is secured with HTTPS.

Newsletter Sign up. If you sign up to our newsletter we collect your name and email address and will email you invitations and updates about our work, from which you can unsubscribe, either via the link at the bottom of the email or by contacting us on  info@letteringartstrust.org.uk.

Contacting us by email or telephone. If you contact us by email or telephone we will keep your details so that we can deal with your enquiry efficiently. We will use this to contact you and have ongoing correspondence with you.  We may occasionally email you about our work in the form of an e-newsletter from which you can unsubscribe either via the link at the bottom of the email or contacting us on info@letteringartstrust.org.uk.

Website Forms. We collect your details via enquiry forms through the website, as per the fields listed on the forms. We will use this to fulfil our agreement with you and have ongoing correspondence where necessary and may occasionally email you about our work in the form of an e-newsletter from which you can unsubscribe either via the link at the bottom of the email or contacting us on info@letteringartstrust.org.uk.

Third party integration.  Our website uses third party services to help us manage and promote our website. Our analytics are provided by Google Analytics and Squarespace and contain anonymous data, our mailing-list is managed by Mailchimp containing names and email addresses and our enquiry back up is held by Google Drive containing the contents of the form fields submitted. We use Stripe to securely process payments and Paypal to securely process recurring payments. Finally, we use G-suite for all email correspondence. Please click the links to see the privacy policies of these services. 

Purchasing via our website. We collect your contact and billing address and payment information to process your order and collect the monies.

• We hold your contact details. we use this to fulfil our agreement with you and have ongoing correspondence where necessary and may occasionally email you about our work in the form of an e-newsletter from which you can unsubscribe either via the link at the bottom of the email or contacting us on  info@letteringartstrust.org.uk.
• We do not hold your payment details. All payment information is encrypted for the payment purpose and we then do  not hold any 'user accounts', credit or debit card information.

Purchasing annual subscriptions via paypal. Our recurring subscription payments for Friends & Patrons are handled by Paypal and conform to Paypal's User Agreement Policy.  For more information on Paypal's terms please log into your Paypal account.

If you have any comments or questions about this privacy policy, or would like to discuss or remove your data please feel free to contact us on info@letteringartstrust.org.uk.